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Cannot Access an Organisation or Event

OrganiserAttendeeSpeakerTeam Admin

Lylac shows only organisations and events connected to the signed-in account. A missing membership, the wrong account, an event filter or a role restriction can stop you opening the area you expect.

Before you start

You need:

  • the email address that received the invitation or access;
  • the organisation or event name;
  • an organisation owner, admin or event organiser who can confirm your access if needed.

Check your access

  1. Confirm the signed-in account

    Open the round account menu in the header. Your email address appears at the top. If it is wrong, choose Sign Out, then sign in with the address that received access.

  2. Switch to the right organisation

    In the hosting dashboard, choose Switch organisation beside the current organisation name. Select the organisation you need from Organisations.

    If it is not listed, ask an owner or admin to confirm your membership and the email address they used.

  3. Check the event list

    For an event you host, open the organisation's events dashboard. Choose Status and include Cancelled or Discarded if needed. Those statuses are hidden from the list by default.

    For an event you attend, open Attending, then choose Invitations. Accept any pending invitation with the account that received it.

  4. Check your role

    If you can open the organisation or event but cannot complete a task, compare your access with User roles and permissions. Ask an owner or admin to change your role if appropriate.

Account menu open with the signed-in email and Sign Out visible
Switch organisation menu open with the Organisations list visible
Status menu open with Cancelled and Discarded available but not selected
What the access messages mean

You don't have access to that organisation or it was not found. Check the signed-in email and use Switch organisation. If the organisation is still missing, ask an owner or admin to confirm your membership.

That event was not found or you don't have access. Hosts should confirm the organisation and event status. Attendees should confirm that they accepted the invitation with the correct account.

You can open the event but cannot change something. Your role does not allow every organiser action. An owner or admin can confirm the required role.

If the access details look correct but the problem continues, choose Contact support and include the signed-in email plus the organisation or event name.

Next steps